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How 1cinta Protects Your Personal Data

At 1cinta, your personal data is handled with care — we collect only what we need to run your account, process deposits through Touch 'n Go, GrabPay, Boost…

Data collected transparentlySecure account storageYour rights, clearly statedMalaysian law contextContact us any time

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Data We Hold and Why We Hold It

1cinta Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with 1cinta, we collect your name, email address, contact number and the payment method you choose — whether that is Touch 'n Go, GrabPay, Boost dan FPX, or another supported rail. Transaction records are retained to verify deposits and process withdrawals

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accurately. Device identifiers and session logs help us detect unauthorised access and keep your account secure. We do not sell your personal data to third parties. Sharing is limited to payment processors and regulated service partners who operate under equivalent data-protection obligations. Access to the platform
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depends on local law and is available only where local law permits — if you are reaching us from Johor Bahru or anywhere else in Malaysia, the same data standards apply to your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your personal data is used, want to request a copy of what we hold, or need to report a concern, our support team is available…

Live Chat Start a live chat session directly from the 1cinta lobby — our agents are available 24 hours a day, seven days a week, to handle privacy queries and account-data requests without delay.

Email Support Send your privacy request or data-access query to our dedicated support address. We aim to acknowledge your email within four hours and resolve it fully within one business day.

Help Centre Our Help Centre contains written answers to the most common privacy questions — account data access, cookie settings, retention periods and how to update your personal details on file.

HOW WE HANDLE DATA

Six Pillars of Our Privacy Practice

From the moment you open your account to the day you close it, 1cinta applies a consistent set of data-handling standards.

Data Minimisation

We collect only the data required to operate your account, process your chosen payment method and comply with applicable Malaysian law. Nothing extra is gathered without a clear, stated reason.

Cookie Controls

Session cookies keep you logged in; analytics cookies help us improve page load speed. You can adjust cookie preferences through your browser settings at any time without losing access to the lobby.

Account Security

Passwords are stored as salted hashes — never in plain text. Two-factor authentication is available for your account. Suspicious login attempts trigger an automatic lock and an email alert to you.

Retention Periods

Transaction records are kept for the period required under Malaysian financial regulations. Account profile data is deleted within 30 days of a verified account-closure request, except where law requires longer retention.

Your Access Rights

You may request a full copy of the personal data we hold about you at any time. We will provide it in a readable format within five business days of verifying your identity via your registered email address.

Correction and Deletion

If any detail we hold is inaccurate, contact support and we will correct it promptly. Deletion requests for non-mandatory data are processed within seven business days and confirmed to you by email.

What You Asked Us About This Policy

These are the questions we receive most often about how 1cinta handles personal data. If your question is not here, our live chat team can give you a direct answer based on your specific account situation — available any hour of the day.

We collect your name, email address, mobile number and the payment details linked to your chosen method — such as Touch 'n Go or GrabPay. Device type and login timestamps are also logged for security purposes.

We share data only with payment processors like GrabPay, Boost dan FPX, and with regulated service partners. All third parties are contractually bound to handle your data under standards equivalent to ours. We do not sell your data.

Send a data-access request to our support email or via live chat. After we verify your identity through your registered email address, we will deliver a readable copy of your data within five business days.

Yes. Submit a deletion request through live chat or email. Non-mandatory data is removed within seven business days. Data required under Malaysian financial law is retained only for the legally specified period before deletion.

Payment transactions are routed through encrypted connections. We do not store full card or wallet credentials on our servers. Your Touch 'n Go or FPX session data is passed directly to the payment processor over a secured channel.

We use session cookies to maintain your login and analytics cookies to monitor page performance. You can disable non-essential cookies in your browser settings at any time. Doing so will not prevent you from accessing the lobby.

Contact our support team immediately via live chat or email. We will acknowledge your concern within four hours and initiate a formal review. You may also raise a complaint with the relevant Malaysian personal data authority if unresolved.

How 1cinta Protects Your Personal Data

Contact Us About Your Privacy

Six Pillars of Our Privacy Practice

Data Minimisation

Cookie Controls

Account Security

Retention Periods

Your Access Rights

Correction and Deletion

What You Asked Us About This Policy

01 What personal data does 1cinta collect when I open an account?

02 Does 1cinta share my data with anyone else?

03 How do I request a copy of the data 1cinta holds about me?

04 Can I ask 1cinta to delete my personal data?

05 How are my payment details kept secure when I use Touch 'n Go or FPX?

06 What cookies does 1cinta use, and can I turn them off?

07 Who do I contact if I believe my privacy rights have been violated?

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